Refund Policy

Our overall refund system is built around standardized, fair and transparent after-sales mechanisms applicable to all gaming peripherals and PC accessories sold on the e-commerce platform. The policy is formulated based on universal consumer protection norms for cross-border online retail businesses, balancing the legitimate rights and interests of product purchasers and the standardized operational interests of the platform’s commodity supply chain. All refund-related operations, including returned goods logistics transportation costs, item condition verification, capital auditing and fund transfer execution, implement unified management standards for global customers without differentiated treatment based on user regional distribution. The entire refund settlement currency is uniformly United States Dollars, consistent with the platform’s order payment currency standard to avoid exchange rate conversion losses and complicated currency clearing procedures for users during the refund capital return process. Every refund application submitted by customers will go through standardized review links with clear judgment criteria to ensure objective and fair processing results for each refund request.

All customers hold the qualification to apply for free product return services within sixty calendar days counting from the actual date customers successfully receive their ordered gaming products. The sixty-day return period covers all product categories operated by the platform, covering mechanical keyboards, gaming mice, gaming headsets, decorative keycap sets, mouse pads and various desktop peripheral accessories, with no category-specific return restrictions set for conventional product lines. The free return service undertaken by the platform fully covers all logistics expenses generated during the customer’s return shipment process, and customers do not need to bear any outbound freight costs when sending goods back to the designated warehouse address specified by the platform for return processing. To successfully activate the free return service qualification, returned products must retain original factory packaging materials, complete product accessory sets, protective components and original product labels without artificial damage, excessive wear, disassembly modification or obvious traces of long-term daily use that affect secondary sales value of the goods.

After returned parcels arrive at the platform’s designated receiving warehouse, professional inspection personnel will conduct comprehensive physical and functional testing on the returned gaming hardware products within a fixed working cycle. External inspection items include observing the appearance integrity of product shells, surface scratch conditions, structural damage status of keyboard key structures and mouse casing integrity. Functional testing items involve detecting the normal triggering feedback of mechanical keyboard switches, accurate sensor response of gaming mice, normal audio output performance of gaming headsets and the intact physical structure of mouse pad products. Products that pass all appearance and functional inspection standards will be classified into the platform’s recyclable inventory system for subsequent normal sales circulation. Goods with man-made damage, self-disassembly traces, liquid corrosion damage and component loss will not meet the qualified return inspection standard, and the platform reserves the right to reject the corresponding refund application submitted by the customer under such circumstances.

For returned goods that pass warehouse inspection verification and fully comply with return qualification requirements, the formal capital refund audit and fund remittance process will be launched within five to ten working days after the completion of product inspection confirmation work. The five-to-ten-day processing cycle includes internal financial department document review work, account fund reconciliation verification, formal financial approval procedures and actual capital transfer execution work to the customer’s original payment account channel. The refunded principal amount is completely consistent with the actual payment amount generated by the customer’s original order transaction, matching the commodity settlement price paid in United States Dollars during checkout, without arbitrary deduction of handling fees, service fees or procedural charges from the total refund amount by the platform. Customers can track the progress of refund approval and capital transfer through official customer service inquiry channels during the refund processing cycle, and relevant fund arrival time is slightly affected by the processing efficiency of the customer’s own payment institution system.

For goods lost or severely damaged during the platform’s initial shipping delivery process before customers sign for receipt, customers can submit relevant logistics damage certification materials to apply for full order refunds without needing to perform physical product return operations. For partial order refunds caused by individual defective items in multi-item combined orders, the platform supports targeted partial refund settlement instead of mandatory full order return processing to reduce unnecessary operating costs for customers. Refund applications submitted beyond the sixty-day free return window will not be supported by the platform’s standard free return and refund mechanism under normal operating conditions. For refund requests triggered by platform-side product quality defects in mass-produced gaming hardware, the platform will actively cooperate with customers to complete the whole refund process and bear all related logistics and processing costs arising from quality problems in full.